Information for Activity Operators :
True Instant Confirmation Internet Bookings If you have recently booked on an airline’s website, you will notice how much value they put on providing you, the customer, not only with convenience but the ability to have your booking confirmed instantly. Customers are now expecting this capability from other tourism operators rather than having to wait for confirmation of their booking.
Previously such technology has only been affordable to the larger tourism operator but Reservation Direct Online has changed all that. Now you too can provide this same level of service to your customers for a just a fraction of the cost with no additional hidden costs such as per booking fees or commission. Reservation Direct Online's scheduled tour/activity module allows you to provide a sophisticated inquiry, quote and reservation system via your website. This is not only of value for your direct customers, but also for your agents and wholesalers.
Reservation Direct Online has ensured that you can allow your customers to book through:
- A link on your own website
- A link on any other agents' or wholesalers' website that you choose to provide this facility to
Benefits
- If you operate a call centre then Reservation Direct Online can provide considerable cost savings because there are no labour costs involved. Typical booking costs can be as low as 30c per booking using Reservation Direct Online compared with about $5 a booking using a call centre.
- Save considerable time by no longer needing to respond by email to booking requests from traditional form based or email based booking inquiries that you probably operate now.
- Save time entering booking details because the customer now does this for you.
- For smaller operators who do not have a booking office, you can now spend quality time with your customers rather than being interrupted taking telephone booking inquiries.
- Expand your market by being able to work with agents and wholesalers who only work with those providing an instant confirmation service.
- You retain control, as you enter and maintain all the data and images relating to your tours/activities.
Features
- Graphical calendar view allows you to quickly view your forward bookings and easily maintain them.
- Multi branch capability
- Provide both instant confirmation or on request capability per tour.
- Easily set and modify timetables and daily schedules.
- Extras module allows you to up-sell optional extras to your customers.
- Secure credit card facility. Real time credit card processing available via DPS.
- Multiple status including 'Available', 'On Request', 'Closed', 'Cancelled', or 'Full'
- Unlimited rates, including per person and group rates. Ability to set the maximum number of seats that can be sold a particular rate. (eg. lead in specials)
- Set unlimited seasons for rate changes, day schedule changes and timetable changes.
- Auto email notification to both you and your customer when you have received a new booking.
- Invoicing module
- Registered Users module allows you to set up multiple users with special privileges. (eg. corporates, wholesalers, agents)
- Management and statistical reports.
- Access to Reservation Direct Online’s growing wholesaler network at no extra cost.
- No equipment or software installation. Reservation Direct Online operates as an application service provider and we host the Reservation Direct Online applications at our secure data center which is accessible via the internet.
- Your subscription includes unlimited email and phone support with Reservation Direct Online's central support centre during business hours.
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